Returns & refunds
- Due to the bespoke nature of our work, we accept returns only for manufacturing defects.
- Custom orders are final sale, but we will work with you to resolve any issues.
- Requests for refunds must be made within 14 days of delivery.
How to request a refund
- Contact us at hello@kols.co.uk with your order details.
- Provide images of the issue, if applicable.
- We will review and process refunds or repairs as appropriate.
Customisation and fitting
- Accurate measurements are essential; we recommend a professional fitting.
- Rescheduling appointments is possible with at least 24 hours' notice.
- Minor alterations are included; major alterations after final approval may incur a charge.
This policy sits alongside our Terms & Conditions. Orders can be cancelled within one hour of placement for a full refund; after production begins, custom orders are non-refundable unless defective.